Return Policies

Returns, Exchanges and Credits

Bill Veazey Medical’s customer satisfaction is very important to us. You may return most, unopened items for a full refund within 5 days of delivery and /or purchase with a receipt. Returns must meet the following criteria:

  • Original packaging
  • In new condition, and with no damage such as cracks, marks, missing parts, or dirty – such as tires, arm rests etc.

Non-returnable Items

  • Any open box items
  • All Special order items

For hygienic reasons other products that are not returnable are included, but not limited to:

  • Bathroom aids
  • Lift Chairs
  • Power Mobility
  • Bedding (pillows, linens, ect.)
  • Orthotic braces
  • Compression stockings

Cancelled Orders

Orders canceled after the item has shipped are subject to all standard return policies, and 25% restocking fee may apply.

Bariatric Returns

Unfortunately, due to all bariatric equipment being special order these items are not available for return/refund.

Orthotics / Compression

You may return new, unused items with all manufacturer tags still attached by the manufacturer in the original condition within 10 days of delivery for a full refund. Items should be returned in their original new and unaltered product packaging and manufacturer boxes by you. Due to hygiene reasons, all socks, underwear, and compression sales are final. If you need help to find the right size contact us and we will be happy to recommend based on the fit guide.


Once your return is reveived, Bill Veazey Medical will issue a credit to the card used for purchase. Please allow up to 4 weeks for your credit to be issued to your account. If you paid by check, cash, or money order Bill Veazey Medical will mail you a check within 10 days.

customer service

Don’t see the equipment or supply you need?

Contact Info

Locate Us

300 South Rodney Parham
Suite 16
Little Rock, AR 72205

Call Us

Toll Free 800-775-6101
Local 501-225-3106

Email Us


Visit Us

Diamond Medical Map

Find Us Online

Stay up-to-date with industry news, products releases and specials at Diamond Medical. Connect with us on your favorite social media channels below.

HQAA Accredited